Katalina Cuenca Reynolds

About Katalina Cuenca Reynolds

An experienced, multilingual security leader, with a track record of building high performing teams across geographies and leading internal innovation efforts to improve key security risk processes. Significant experience of maintaining and improving critical risk controls during a major breach response under regulatory scrutiny as part of the Equifax Security Team following their major 2017 security incident. Subsequently recognized as a “Woman to Watch” in the company’s internal leadership development program.My wide range of skills and experience includes working in Europe, South America and the United States of America, collaborating with teams in Australia and Canada. I have led teams covering areas such as business resilience and continuity, supply chain risk management and policy development, implementation and management. I am a certified 22301 Lead Implementer, earned a LEAN Green Belt while leading internal process improvements which lead to large efficiency and cost gains and have extensive experience working in environments which are subject to other industry standards such as PCI DSS, NIST and ISO27001.Board Member of CyberSecurity DivasAREAS OF EXPERTISE • Risk Management • Business Resilience & Continuity • Security Governance, Risk & Compliance• Leadership across multiple geographies• Process Improvement (Lean and RPA)• Issues Management• Supply chain risk management• Team building and Transformation • Breach responseCERTIFICATIONS & MEMBERSHIPS• Certified ISO 22301 Lead Implementer • MBCI • Member of ISACA,(Atlanta Chapter) • LEAN Green Belt• Board Member of CyberSecurity DivasSIGNIFICANT ACCOMPLISHMENTS• Stood up and operationalized offshore Issues Management team to centrally track, escalate and provide oversight of enterprise risks and a clear risk profile to C-Suite stakeholders.• Reworked Security Exceptions process to align with industry best practice driving transparency and accountability among stakeholders and clear risk visibility to executive leadership. • Reduced backlog volume of expired exceptions by 45% in first 90 days.• Implemented LEAN principles and RPA to reduce SLA and automate manual processes. • Renewed stakeholder confidence in the Security Governance program through clear communication, collaboration and partnership.• Represented Global Security on the Management Committee of the Costa Rica Shared Service Center (100+ Global Security team members). Oversight and authority for talent management, retention, budgeting, space allocation, automation and LEAN/efficiency initiatives.

Experience

1. Senior Manager, Security Grc and Customer Trust

   PagerDuty

   Jan 2023 — Present

   Spearheaded the automation of Customer Trust and vendor risk processes, utilizing AI tools to significantly reduce SLAs by 75%. • Fostered a collaborative relationship with Sales through strategic partnerships and tool integration. • Led the uplift of experienced professionals to enhance team maturity and processes, achieving ISO 27001 certification in under 6 months. • Improved NIST CSF Maturity score from 2.4 to 3.5 in under 12 months• Co-chaired the Dutonienses Latin/Hispano Employee Resource Group, promoting diversity and inclusion within PagerDuty.

Education

• University of East London

  Bachelor's degree, Visual Theories - Film and Art History

  1994 — 1997