Kat McIntosh

Debt Recovery Manager - Uk & Roi @Sky

Livingston, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Aug 2024 — Present

Debt Recovery Manager - Uk & Roi @Sky

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EDUCATION

2008 — 2012

Edinburgh Napier University

Bachelor of Arts (B.A.), Accounting

SKILLS

Customer ExperienceMicrosoft OfficeTeamworkTeam ManagementData AnalysisProject ManagementStakeholder ManagementMicrosoft WordTeam LeadershipChange ManagementAnalysisMicrosoft ExcelPowerpointProcess ImprovementBusiness ProcessCall CenterTime ManagementCall CentersAgile MethodologiesRequirements AnalysisProject DeliveryRequirements GatheringBusiness AnalysisBusiness RequirementsCustomer ServiceSocial MediaSharepointCustomer Relationship Management (Crm)

ABOUT KAT MCINTOSH

I began my career with Sky over 19 years ago in the call centre, handling customer queries and complaints. This provided me with invaluable insight and appreciation of the customer experience which I have relied upon throughout my career in both debt collection and project delivery. Key Achievements:• Significantly improved contract terms negotiated for key DCAs• E2E management and delivery of multiple debt sales for both Sky Core and Sky Mobile regulated debts • Lead business analyst in delivering Sky\'s Mobile proposition• BCS International Diploma in Business AnalysisSpecialities:Contract Negotiation, Client Account Management, Stakeholder Management and Conflict Resolution, Project and Issue Management, Business Analysis

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