Kassandra Ochoa

Restaurant Training Administrator @Harwood Hospitality Group

Dallas, TX, US

Lead new hire orientation, introducing team members to company culture, expectations, and operational procedures.• Partner with the Training Manager to develop and maintain up-to-date training manuals and resources across all roles.• Support the creation and organization of tailored training programs for front- and back-of-house teams, including servers, cooks, hosts, and managers.• Assist in delivering hands-on training, workshops, and service-focused sessions on topics like food safety, guest experience, and daily operations.• Maintain accurate training schedules and records to ensure consistency and compliance throughout the onboarding process.