Kassie Fox-Delaney

About Kassie Fox-Delaney

EXECUTIVE SUMMARY:A high-performing, customer-driven, and diverse executive leader with expertise in maximizing resource and operational efficiencies, leading complex enterprise-wide projects and driving organizational change. Proven ability to create long-term strategies, lead high-impact, cross-divisional initiatives, and use data analytics to deliver continuous improvement strategies. Passionate about cultivating a positive team culture, mentoring colleagues, and ensuring top-quality company growth through employee engagement. Recognized for resourcefulness, professional work ethic, and accountability.Known to boost productivity, reduce costs, and deliver significant process improvements to achieve sustainable growth and operational excellence. Exceeds expectations by passionately embracing brand representation and building long-lasting and productive relationships with internal and external partners to influence and drive customer-focused initiatives. Exceptionally organized with a proven ability to handle multiple priorities with strong influence within fast-moving and highly matrixed environments. SELECTED CAREER HIGHLIGHTS + LEADERSHIP IMPACT: • Operational Efficiency: Spearheaded the mass enablement initiative, increasing capacity for employees by 45% through batch-driven procedures, reducing onboarding time by 25%, and exceeding the revenue goal annually• Change Management: Successfully led multimillion-dollar enterprise-wide change initiatives, including team reorganizations, software implementations, client success strategies, and employee engagement programs, ensuring minimal disruption cross-functionally and a boost in client retention• Cost-Saving Solutions: Generated cost-savings YOY through restructuring the team for efficient client support and project management; standardized documents, reduced software costs, and omitted duplicate functionalities• Diversity + Inclusion Strategies: Founding member of the Milwaukee Chapter of Empower and active member of PayTech Women, to drive inclusion for women in business PROFESSIONAL COMPETENCIES:Client Operations + Engagement | Strategic Planning | Financial Forecasting | Business Strategy + Governance | Business Strategy | Operational Efficiency | Coaching + Mentoring | Data Analysis | Product Quality + Procurement | Client Journey Roadmaps | Employee Engagement | Communication Strategy + Reporting | Leading Diverse Teams

Experience

1. Vice President Client Success

   C&W Services

   Aug 2023 — Present

Education

• University of Wisconsin-Milwaukee

  Bachelor of Business Administration (BBA), Business Administration, Finance

• University of Wisconsin-Milwaukee

  Executive MBA, Strategic Change Management

Skills

• Project Coordination
• Banking
• Risk Management
• Cash Management
• Portfolio Management
• Loans
• Commercial Lending
• Business Relationship Management
• Credit
• Commercial Banking
• Building Relationships
• Middle Market
• Project Management
• Relationship Management
• New Business Development
• Treasury Management