Kassie Deconinck Sommer

About Kassie Deconinck Sommer

I’m a mortgage operations leader who believes great processing is built on strong relationships, clear communication, and systems that actually support the people using them.As a manager at Willow Processing, I lead teams of processors with a focus on client experience, accountability, and sustainable growth. I work closely with loan officers, internal leadership, and partners to ensure files move efficiently while still feeling personal—because behind every loan is a real borrower, and behind every pipeline is a real person managing it.My background spans hands-on processing, team leadership, and operational strategy. I’m deeply involved in:Coaching and developing high-performing processor teamsImproving workflows, automation, and communication standardsClient retention and relationship managementTranslating feedback into real, measurable improvementsScaling operations without losing culture or qualityI’m a big believer in continuous improvement and open feedback—both internally with my team and externally with our clients. If something isn’t working, I want to know about it. If it is working, I want to replicate it.I’m especially passionate about building environments where processors feel supported, loan officers feel heard, and leadership has clear visibility into what’s actually happening on the ground.Always open to connecting with:• Loan officers looking for a true processing partner• Operations leaders focused on scale + culture• Professionals who value transparency, collaboration, and growthLet’s build something that works—for everyone involved.

Experience

1. Team Manager

   Willow Processing

   Mar 2025 — Present

Education

• Waterford Kettering highschool

  Diploma

  2003 — 2007

Skills

• Customer Service
• Microsoft Word
• Team Leadership
• Teamwork
• Management
• Microsoft Excel
• Leadership
• Project Management