Kassie Eames
Director, Global Customer Care
- Role
- Director, Customer Care at First Advantage
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Kassie Eames
Accomplished Operations Leader with 15+ years of experience driving organizational growth…
Experience
Director, Customer Care
Aug 2022 — Present
Director North America Customer Care remote workforce. Over 100+ in my direct globally distributed team in US, Bangalore and Manila. Handling strategic planning, budgeting and headcount management for various work streams.Building a high performing team by leveraging our CRM tools and our internal partners. Develop department goals that align with First Advantage values and provide easy and expert client experiences. Leading our team through a rapid and intense transformation journey including Salesforce Implementation and our new Click.Chat.Call model.Partnering globally to create a one team Omni model and build strong customer relationships.
Skills
- Interviewing
- People Management
- Microsoft Office
- Supervisory Skills
- Team Leadership
- Culture Change
- Customer Experience
- Customer Service
- Business Process Improvement
- Employee Engagement
- Interviews
- Staff Supervision
- Call Centers
- Cross Functional Team Building
- Morale
- Team Management
- Project Management
- Delegation
- Retail
- Marketing
- Training
- Customer Satisfaction
- Peer Mentoring
- Coaching
- Operations Management
- Management
- Team Building
- Leadership
- Staff Development
- Mentoring
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.