Kasim Mahmood

Commercial Operations Manager @Trustpilot

London, GB

Salesforce specialist on reporting and dashboard creation for global customer success teams• Key role in increasing team productivity, analysing trends, and suggesting improvements• Driving governance of customer success, ensuring deadlines are met with accurate data • Proactively streamlining processes within the business (UK, EMEA & US)• Running a support infrastructure for systems, tools, policies, and processes including Salesforce, Planhat, Jira, Freshservice, Looker and Dataloader• Owning weekly base renewal reporting, forecasting, and quarterly business reviews• Creating robust reports and dashboards to track global KPIs and sales metrics, for business directors and other key stakeholders

University of Roehampton

Bachelor's degree