Kasim Aziz
Customer Success Manager @Mapal Group
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WORK HISTORY
Customer Success Manager @Mapal Group
Edinburgh, GB
As a Customer Success Manager at Mapal Group, I partner with mid-market and enterprise hospitality operators to drive long-term value from their technology investment. I manage strategic accounts, building trusted relationships with key stakeholders and ensuring alignment between business objectives and platform capabilities.I support customers across the full lifecycle — onboarding, adoption, optimisation, renewal, and growth — with a strong focus on retention, expansion opportunities, and measurable outcomes. By leveraging data and insights, I help clients improve operational efficiency, workforce engagement, and compliance across multi-site environments.Working cross-functionally with Sales, Product, and Support teams, I advocate for my customers internally while delivering a proactive, consultative approach externally.Driven by results, relationship-building, and continuous improvement, I am committed to helping enterprise and mid-market clients scale successfully and achieve sustainable growth.
EDUCATION
Edinburgh College
Digital Photography
Edinburgh College
Studio Photography
Cardonald College
Tourism and Travel Services Management
ABOUT KASIM AZIZ
With over a decade of experience across customer success, sales, and client account management, I’ve built a strong track record of driving growth, retention, and customer satisfaction in both B2B and B2C environments. Currently working as a Customer Success Manager at a leading hospitality fin-tech company, I help clients maximize the value of innovative payment and financial solutions through proactive relationship management and strategic support. Previously, I led sales teams and developed high-performing partnerships at Just Eat, driving market expansion and customer engagement. Earlier in my career, I spent six years as a Case Officer and Customer Account Manager at a UK debt expert group, where I honed my ability to deliver empathetic, results-driven service while managing complex financial cases. I’m passionate about building lasting relationships, solving problems collaboratively, and using data-driven insights to deliver meaningful outcomes for both clients and businesses.
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