Kasie Hill
Service Delivery Manager @Csi Ltd A Csi Group Company
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WORK HISTORY
Service Delivery Manager @Csi Ltd A Csi Group Company
Overseeing c. £3m of work per annum, across a range of services for aligned accounts, ranging from IBM managed services, cloud services, cyber security and data protection for aligned accounts. Representative of the customer to CSI, and CSI to the customer, to ensure we provide an excellent service. Accountable for contractual deliverables, responsible for the delivery of the managed service contract, including report writing, escalating tickets with the operations teams and service reviews for aligned accounts. Managing the job codes of each contract, to ensure we stay within budget for the duration of the contract period. Always striving to recognise opportunities for continual improvement to service. Work with clients to ensure successful completion of disaster recovery / BCP tests. Coordinating all teams together on both sides to ensure all prep work is completed, and ‘hosting’ the DR test to ensure successful completion. Work together with aligned client director and sales support, to recognise new revenue opportunities.
EDUCATION
IOSH
Working Safely
South Essex College
NVQ, Beauty Therapy Specialist
ABOUT KASIE HILL
I am a self-assured and focused individual, who has built 9 years of experience in Service Delivery across various sectors. Initially, my experience was built in the Facilities Management sector, which gave me invaluable experience working in a busy environment, enabling me to manage a high workload. Most recently, I have transferred my years of customer service experience into the IT sector. My passion for providing excellent customer service has enabled me to transfer my skills into a new line of business.
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