Kashmir Singh
Global Account Manager @DHL Supply Chain
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WORK HISTORY
Global Account Manager @DHL Supply Chain
Banbury, GB
Responsible for the successful management of customers’ expectations consistently ensuring satisfaction by achieving and exceeding contractual KPIs and SLAs, I also facilitate customer savings of more than through the effective leadership, management and delivery of CI/PI projects to site. Additionally, whilst I have been in this role, I have successfully delivered exceptional annual stock count results for customers in conjunction with Inventory Teams on-site and built/developed relationships with key customers to share best practice across the industry when attending European QBR meetings, assisting with larger upcoming projects, business opportunities and contract renewals.When I first joined DHL, I was a Team Leader and quickly progressed up the ladder to the role of Operations Supervisor and then Operations Manager, before securing my current role of Account Manager. By achieving significant growth to accounts by resolving customer challenges and concerns through research and providing resolutions by liaising with members of the wider Management Team, I am proactive in the introduction of value-added services to customers where possible. With a large, busy workload managing and upselling multiple accounts, I listen to my customers and respond to questions and issues, acknowledging their need for ongoing communication and information.Within my role, I work closely with a number of different teams, including with Finance Teams regarding debt management and customer invoices and with Quality Teams to ensure all QTAs are up-to-date and compliance. I also work with the Business Development and Solution Design Teams, identifying where the opportunities are to add value to customers, better suiting their needs. By collaborating with members of the Operations and Customer Services Team, I am able to identify problems at an early stage and apply a joint and transparent approach to solving issues, resulting in a reduction in reoccurrence.
EDUCATION
Sidney Stringer Academy
Maths, Economics, Law
ABOUT KASHMIR SINGH
As a logistics professional with a long-standing and successful career within logistics on a global platform, I have worked my way up the ranks from the role of Warehouse Operative to a Team Leader, Operations Supervisor, Operations Manager and Account Manager. With a proven track record in the competent management of multiple accounts and operations, I have a commitment to delivering a first-class customer service, not only ensuring that all of their needs and requirements are met, but also delivering and surpassing KPIs and SLAs set by the company. With a dedication to identifying processes, policies and systems that can be improved to deliver cost efficiencies and improve business service levels, as a Team Leader, I am able to lead and manage a team of staff, providing motivation to ensure they achieve their individual potential as well as making a significant contribution to the full delivery of organisational objectives. As the Manager of multiple accounts, I am competent in the management and delivery of various tasks and projects within set time constraints, and I am committed to ensuring they are all completed to high quality standards and utilise organisation and time management abilities to do this. As an effective communicator, I am able to build, develop and maintain relationships, with customers and colleagues alike, and act as a key liaison with a number of different teams, including Finance, Inventory, Management, Quality, Business Development and Solution Design Teams, applying conflict resolution skills when required. I also have experience in managing contracts, operations and accounts as well as leading annual rate reviews and initiating contract renewals and BCAS, whilst monitoring/reviewing operational performance against strict KPIs and SLAs. I also have a background in implementing, reviewing and enforcing safe systems of working in the warehouse/office area and ensure full compliance with site-specific, company policies and Government legislation. I also attend site/campus health and safety meetings to brief other teams with up-to-date issues and actions and I also take part in corporate and social responsibility initiatives, including taking part in fundraisers.
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