Kashish Sherwal
Operation Assistant Manager
- Role
- Operation Assistant Manager at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kashish Sherwal
Operations leader with 4+ years of experience in customer service and call centre management, currently serving as Operation Assistant Manager – Operations for international media and technology company.Skilled in driving operational excellence, managing KPIs and leading high-performing teams to deliver measurable results. Experienced in handling escalations, streamlining processes, and collaborating with cross-functional teams to optimize efficiency and enhance customer experience.Always open to connecting, learning, and exploring new opportunities in operations, customer experience, and leadership roles.
Experience
Operation Assistant Manager
Nov 2023 — Present · Gurugram, IN
Overseeing day-to-day operations for a leading global media International company, ensuring seamless customer experience and high service delivery standards.• Managing performance metrics (AHT, SLA, CSAT, FCR) and driving continuous improvements.• Leading, mentoring, and coaching team leaders and agents to achieve operational excellence.• Handling escalations and ensuring timely resolution of complex customer issues.• Collaborating with cross-functional teams (quality, training, workforce management) to optimize efficiency.• Driving compliance with company policies, client requirements, and global standards.
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