Kashish Raj
Media Operations Team Lead | Ex-Accenture | Programmatic & Ad Tech Expert | GAM, Prisma, AdX, DV360 | Social & Mobile | Video & App Monetization
- Role
- Team Lead at Omnicom Global Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kashish Raj
Experienced Team Leader with 6+ years of success in managing high-performing teams across…
Experience
Team Lead
Oct 2024 — Present · IN
Spearheaded daily team operations across APAC, EMEA, and NAM markets, ensuring 100% SLA adherence and zero escalations- Enabled 25% efficiency gain by automating error and utilization reports using internal tools and dashboard solutions- Built and maintained trusted relationships with global stakeholders through weekly performance syncs and transparent issue resolution- Identified root causes of escalations and led internal task force to drive permanent fixes across trafficking workflows- Rolled out new processes (TRS, CRS, DV Blueprint) by conducting end-to-end briefing sessions, driving 100% process adoption within 2 months- Recognized for proactive queue management and leadership in scaling Programmatic billing and reconciliation operations- Evaluating the performance of team members and providing feedback and support to help them improve- Maintaining a strong and reliable relationships with clients, including weekly connects on various project status, proactive communication with them and responding to their needs/concerns- Conducting Briefing sessions on the new updates/rollouts in the Process/ Project/ Product.
Education
Guru Nanak Dev Engineering College, Ludhiana
Bachelor of Technology - BTech
2013 — 2017
Kendriya Vidyalaya
Bachelor of Technology - BTech
2013 — 2017
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