Kashish Dhawan

About Kashish Dhawan

Results-driven Operations Professional with over 3 years of proven experience in leading and executing cross-functional projects, streamlining operations, and delivering data-driven insights to support strategic decision-making. Demonstrated expertise in risk management, process optimization, and stakeholder engagement, consistently driving operational excellence and customer satisfaction. Recognized with the Ace of Initiative award for outstanding contribution and proactive leadership in previous organization.

Experience

1. Senior Operations Associate

   Wellorgs Ai

   Apr 2023 — Present · IN

   Proficiently managed the allocation, monitoring, and control of daily operations, ensuring compliance with SLAs and delivering high-quality outcomes-Identified, examined, and adeptly resolved issues pertaining to projects, processes, and staffing, ensuring timely escalation and effective resolution-Thoroughly conducted QA checks for business processes, ensuring alignment with quality standards and driving continuous improvement-Provided mentorship to team members, offering guidance on project management techniques and fostering proficient communication and conflict resolution.

Education

• IBS Hyderabad

  Master of Business Administration - MBA, Marketing and Human resources

  2016 — 2018

• IBS Hyderabad

  Master of Business Administration - MBA

• Chitkara University

  Bachelor of Business Administration - BBA, Marketing and human resources

  2014 — 2016