Kashinath Shinde

About Kashinath Shinde

With over 11 years of experience in the payments industry, I am a Manager Implementation at Mastercard, where I lead and enable complex payment solutions across North America. I have a Prince2 certification and three certificates from LinkedIn on business writing, critical thinking, and coaching skills, which help me to deliver quality and efficiency throughout the implementation process.As a payment technology expert and innovator, I have multiple patents approved by U.S. authorities for solving challenging problems and creating new solutions. I design road maps and templates for tools and workflows, and coach and guide employees within my team, contributing to the continuous improvement and innovation of Mastercard\'s products and services. My passion is to facilitate and support the integration and delivery of payment technology that meets and exceeds customer expectations.

Experience

1. Product Operations Manager

   Mastercard

   Aug 2023 — Present · Pune, IN

   I engage global internal teams to identify network challenges and proactively seek solutions that optimize operations and enhance customer experience.Analyzing internal data is a fundamental aspect of my work, as it allows me to gain a deep understanding of customer behavior and pinpoint areas for improvement. By leveraging my analytical skills, I am able to provide valuable insights that drive strategic decision-making within the organization.Collaboration is at the core of my approach, and I consistently work closely with internal tech teams to grasp the technical challenges associated with our business needs. By fostering strong relationships and effective communication, I ensure alignment between our operational objectives and technical capabilities.One of my key strengths lies in my ability to develop compelling narratives and visuals that support my recommendations for decision-makers. By presenting data-driven insights in a visually appealing and easily digestible manner, I enable stakeholders to make informed decisions that drive positive outcomes.Additionally, I actively drive customer engagement by facilitating feedback discussions and managing relationships during incidents. By being responsive, empathetic, and proactive in addressing customer concerns, I foster trust and loyalty while maintaining a high level of customer satisfaction.Throughout my career, I have consistently demonstrated a commitment to excellence, attention to detail, and a results-oriented mindset. With a passion for problem-solving and a proven track record of success, I am dedicated to driving operational efficiency and delivering exceptional customer experiences.In summary, as a Product Operations Manager at Mastercard, I engage global teams, analyze data, collaborate with tech teams, develop narratives and visuals, and drive customer engagement. My goal is to optimize operations and deliver outstanding results that align with business objectives.

Education

• Smt Kasturbai Walchand College

  Bachelor of Arts (B.A.), English

Skills

• Team Management
• Payments
• Business Analysis
• Business Development
• Time Management
• Lotus Notes
• Management
• Internet Banking
• Team Leadership
• Business Process
• Project Planning
• Business Strategy
• Mobile Devices
• Training
• Project Management
• Vendor Management