Kashif Ross
Senior Product Designer @Hagerty
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WORK HISTORY
Senior Product Designer @Hagerty
Hagerty is a car enthusiast platform that provides insurance, marketplace, and media solutions for customers in the US and Canada. I design product solutions for employees, clients, and users, working closely with stakeholders to understand business needs, create new products, and improve internal systems based on research findings and user feedback. My objective is to implement effective interfaces and experiences by empathizing with users and identifying their problems.\\\\n• Research employee CRM experiences and design solutions to reduce onboarding time.\\\\n• Develop streamlined interfaces to improve efficiency and user-friendliness.\\\\nInterview insurance agents and stakeholders to understand current processes and needs.\\\\n• Create user flows and wireflows to identify pain points and deliver value to agents.\\\\n• Facilitate workshops with cross-functional teammates, business partners, and subject matter experts across the company to inform product strategy.\\\\n• Work as a member of a steering committee to understand business constraints, objectives, and goals to enhance working concepts, build project roadmaps, and design functional UI.\\\\n• Devise innovative solutions to reduce friction and improve the digital employee experience.\\\\n• Leverage usability research to observe customer behaviors, improve product strategies, understand user experiences, and determine user needs based on targeted personas.\\\\n• Nurture collaborative relationships with stakeholders, troubleshoot interdepartmental workflow issues, and uphold high standards for all UI.\\\\n• Lead junior designers to help build fundamental UX and technology design principles by ensuring projects are well-researched, executed, and tested.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
California State University-Long Beach
Master of Science - MS
UC Irvine
Bachelor of Arts - BA
ABOUT KASHIF ROSS
Creative and analytical Senior Product Designer with extensive experience conducting…
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