Kashif Ahmed
Salesforce Business Analyst @AGCO Corporation
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WORK HISTORY
Salesforce Business Analyst @AGCO Corporation
Bengaluru, IN
Refinement of User Stories and FeaturesSuccessful processing of customer and dealer inquiries for troubleshooting and changes as part of the AGCO IT incident processDelivering efficient Salesforce solutions working closely with stakeholders and testing teams.Built various Flows (Record Triggered, Screen, Scheduled), Lightning Pages, Layouts and Assignments.Built Report and Dashboards for various users based on sharing settings and role hierarchy.User Story refinement, prioritization, implementing and Testing. Support user adoption through training sessions and workshops. Participate in system testing, user acceptance testing, and cutover validation
EDUCATION
Visvesvaraya Technological University
Bachelor of Engineering (BEng), Telecommunications Engineering
Sikkim Manipal University - Distance Education
Master of Business Administration (MBA), Operations Management
SKILLS
ABOUT KASHIF AHMED
Business Analysis • Work closely with business stakeholders to understand business needs, gather detailed requirements, and translate them into functional specifications. • Lead requirement workshops, interviews, user story creation, and process mapping sessions. • Analyze existing business processes and recommend enhancements aligned with best practices. • Create BRDs, FRDs, user stories, acceptance criteria, process flows, and supporting documentation. • Partner with cross-functional teams (Product, IT, Operations, Sales, Marketing) to define solution scope, priorities, and release plans. • Support change management, UAT planning, end-user training, and post-deployment adoption. Salesforce Administration • Perform day-to-day Salesforce administration including user management, profiles, roles, permission sets, security controls, and data management. • Configure Salesforce components: workflows, process builder/flows, validation rules, page layouts, reports & dashboards, and custom objects. • Work with developers to define technical requirements for Apex, triggers, and Lightning Components when needed. • Ensure platform governance, data quality, and adherence to Salesforce best practices. • Assist with Salesforce releases, sandbox management, and environment setup. • Provide end-user support, troubleshoot issues, and maintain system documentation. Quality Assurance / Testing • Develop test strategy, test plans, test cases, and QA documentation for new and existing features. • Execute functional, regression, integration, and UAT-level testing. • Identify defects, document them in the tracking system, and work closely with developers/product owners for resolution. • Ensure all delivered functionalities align with requirements and meet quality standards. • Build and maintain test data, test scenarios, and automation scripts (where applicable). • Participate in release validation and post-deployment testing.
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