Kashif Siddiqui

Support Specialist @RemoFirst

Mumbai, IN

At Remofirst, a leading Employer of Record (EOR) company, I navigate the intricate landscape of global employment, serving as a trusted point of contact for clients, their employees, contractors, and local partners across diverse regions- Resolved 95% of inquiries within SLA timelines, addressing payroll, expense reimbursements, travel allowances, and contract-related queries with precision and empathy- Enhanced client satisfaction scores by 20% through proactive issue management and personalized solutions tailored to varying local compliance standards- Supported contractors in leveraging Remofirst’s platform, ensuring seamless onboarding, payments, and agreement management for over 50+ global hires monthly- Collaborated with local partners to navigate legal complexities, ensuring full compliance with GDPR, NDAs, and regional labor laws- Analyzed recurring issues to refine workflows, reducing ticket resolution time by 25% and minimizing escalations by implementing targeted knowledge base enhancements- Partnered with cross-functional teams to address gaps in product performance, leading to a 15% increase in platform efficiency for contractors and end-users- Tackled time-sensitive challenges like payroll discrepancies and tax compliance in high-stakes scenarios, demonstrating resilience and adaptability in a fast-paced, high-stakes industry- Played a pivotal role in fostering trust among stakeholders by providing accurate, timely advice on termination processes, contract disputes, and expense claim adjustments.

University of Mumbai

Bachelor of management studies