Kashif Qadri
Product Quality and Process Strategy Manager
- Role
- Product Quality and Process Strategy Manager at Qbil Erp Commodity Trading Software B.V
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Kashif Qadri
Experienced System Test Engineer with a proven track record in the Information Technology…
Experience
Product Quality and Process Strategy Manager
Qbil Erp Commodity Trading Software B.V
Oct 2024 — Present · IN
Support Professionalization: Develop a structured Knowledge Base and implement AI-driven chatbot and ticketing system to streamline customer support, focusing on minimizing direct contact.Project Support & Optimization: Collaborate with the project manager to enhance sprint processes, utilize story points, create sprint reports, and bridge roadmap and sprint planning.Early Project Involvement: Define functional requirements, utilize Figma for visual documentation, and develop comprehensive test plans to ensure quality from the start.Quality Assurance ownership: Own project quality, ensuring high standards before release, and streamline ticket handling to focus on genuine issues.Test Automation Optimization: Work with the team to enhance automation, reducing manual testing efforts.Customer Communication: Manage release notes, create news items, educational content, and maintain an updated Knowledge Base to keep customers informed.Developer Experience: Implement strategies to improve developer productivity and satisfaction, working on skill assessments, hack days, and reducing administrative tasks.My role focuses on initiating organizational change, developing strategic plans, and embedding improvements to enhance efficiency, quality, and customer satisfaction.
Education
Lovely Professional University
Master of Technology - MTech, Electronics and Communications Engineering
2014 — 2016
Lovely Professional University
Bachelor of Technology - BTech, Electronics and Communications Engineering
2010 — 2014
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