Kashif Khan

About Kashif Khan

OkCreditCollection ManagerOctober 2022 – PresentLeading and managing a collection team for different DPD buckets (2–5, 17+, 21–25 DPD & Recovery).Achieved consistent target fulfillment across multiple months through strategic planning and execution.Developed streamlined collection processes to optimize recovery and minimize delinquencies.Focused on rollbacks and resolutions, ensuring high performance and maintaining team morale.Trained and mentored team members, fostering skill development and professional growth.Udaan Private LimitedTeam Lead / Cluster ManagerJuly 2020 – October 2022Successfully managed collections across a cluster of locations, meeting month-on-month recovery goals.Directed telecalling and field teams to resolve overdue accounts and improve repayment rates.Strengthened the collections process by optimizing team workflows and resource allocation.Monitored team performance and provided actionable feedback to improve productivity.Maintained compliance with regulatory and organizational policies during all recovery efforts.

Experience

1. Collections Manager

   Okcredit

   Oct 2022 — Present · Lucknow, IN

   Managing end-to-end collections for multiple DPD buckets, ensuring targets are achieved month-on-month. Leading and supervising tele calling and field teams for effective customer follow-ups and recoveries. Implementing new collection strategies to improve efficiency and achieve high recovery rates. Monitoring agency performance and driving team productivity through regular reviews and performance assessments.

Education

• Amity University

  Bachelor of Arts - BA

  2018