Katelyn Sheridan
Flight Attendant at Delta Air Lines | Designing Better Customer Experiences
- Role
- Flight Attendant at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Katelyn Sheridan
I am a Georgia Institute of Technology graduate with a Bachelor of Science in Industrial Design and a current Flight Attendant at Delta Air Lines. My career path reflects a strong foundation in human-centered problem solving paired with a passion for safety, service, and meaningful customer experiences.In my role at Delta, I am a safety- and customer-focused professional working in fast-paced, high-stakes environments. I rely on emotional intelligence, adaptability, and clear communication to support customers with diverse needs, collaborate with different divisions, and respond effectively to dynamic situations while maintaining professionalism and composure.My background in industrial design continues to shape how I approach my work. I naturally observe systems, interactions, and environments with a designer’s mindset, consistently identifying opportunities to improve processes and elevate customer experience. I am especially interested in how design thinking can enhance service, safety, and innovation within the airline industry.I also hold a minor in Spanish, reflecting my commitment to broadening my global perspective and strengthening my communication skills.
Experience
Flight Attendant
Feb 2025 — Present · Atlanta, GA, US
Flight Attendant at Delta Air Lines providing safety-focused, customer-centric service in fast-paced, dynamic environments. Ensures passenger safety and comfort, remains prepared to respond to emergency situations, supports customers with diverse needs, and collaborates closely with crew members to deliver a calm, professional, and memorable onboard experience.Brings an empathetic, human-centered, detail-oriented mindset to every flight, with a strong focus on communication, adaptability, and continuous improvement in service and customer experience. Delivers the Delta Difference by creating thoughtful moments that delight and is recognized through consistent positive customer feedback and customer compliments.
Education
UNSW
Bachelor's degree, Industrial and Product Design
Georgia Institute of Technology
Industrial Design, Industrial and Product Design
2020 — 2024
North Gwinnett High School
High School Diploma
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