Kashif Din

Support Worker Key Manager @Key

Glasgow, GB

Initially appointed a Social Care Support Worker in 2020 and promoted to Key Manager in 2022, leading a team of 16 care professionals delivering targeted support for individuals with diverse, complex needs. Led preparations for a Care Inspectorate visit, resolving staff disputes, driving collaboration, ensuring hygiene compliance, and securing a 5-star rating on two key criteria. Effectively supported a non-verbal autistic individual with challenging and aggressive behaviours, utilising behavioural support strategies to skilfully navigate and defuse violent situations, and applying a learner mindset to continuously improve techniques in managing anxiety and mediating conflicts. Operationalised and optimised Evolve software for roster creation, email distribution and report generation, enhancing operational efficiency and maximising system capabilities. Effectively resolved structural and integrity issues for Housing Association residents, optimising living conditions through strategic interventions, ensuring health and safety improvements.