Kasey Arnold-Ince

About Kasey Arnold-Ince

A CONTENT DESIGNER experienced in developing-and delivering-a wide variety of content-learning modules, UX writer, documentation. Quick mastery of new concepts, technologies, information, and environments. A DEFT COMMUNICATOR who translates complex concepts into straightforward and engaging language, making information clear and accessible to the target audience. A USER ADVOCATE who works to ensure content clearly addresses the needs of the audience and streamlines their learning curve and workflow. A SKILLED STORYTELLER, adept in balancing the expectations of the audience, the value of the service or product, and the requirements of the medium, to convey the key story with flair and confidence. HIGHLY ORGANIZED, with extensive background managing concurrent projects on time and under budget. SPECIALITIES: technology and technology education/training, healthcare and patient education, professional development training, cleantech/biomimicry, media (film, television, theatre), publishing.

Experience

1. Senior Content Designer

   Intuit

   Mar 2021 — Present · San Francisco, CA, US

   As part of the QuickBooks design team, I create product content to engage, guide, and delight our customers. My focus: • Write clear, complete, conversational content to guide user\'s experience • Partner with product and visual design to use content effectively • Use customer research to dig deeper into the user\'s pain points and wish list

Education

• Stanford University

  BA, Theatre arts

• The American Film Institute

  Directing Fellow, Filmmaking

• Renaissance Entrepreneurship Center

  Entrepreneur-in-development, Urban Fire I and II

  2012 — 2013

• De Anza College

  Certificate, Technical Writing