Kasey Eslick
Call Center Internet Marketing Manager at Bath Planet
- Role
- Call Center Internet Marketing Manager at Bath Planet
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Kasey Eslick
Here at Bath Planet, we are passionate about our products we have to offer. Our high-quality tubs and showers are mold and mildew resistant. They also resist scratches, dents, chips, and fading. We are so confident that you will love your tub or shower that we offer a limited lifetime warranty on all of our products. We have over 15 years of experience in the industry! We have earned the Good Housekeeping Seal of Approval including a 5 stars Rating with the Better Business Bureau ( A+).
Experience
Call Center Internet Marketing Manager
May 2020 — Present · Spokane, WA, US
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) • Identify trends and insights, and optimize spend and performance based on the insights • Plan, execute, and measure experiments and conversion tests • Collaborate with agencies and other vendor partners • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate • Hiring, training, coaching, and leading call center representatives as they provide support for customers. • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. • Assisting other management team members in identifying trends and establishing call center goals. • Ensuring staff members are achieving desired service/Sales levels and taking corrective action, as needed. • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Education
Central Valley High Scool
High School
1997 — 2000
Portland State University
Bachelor of Arts - BA, Business/Commerce, General
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