Kasandra Snyder
People Leader | Operations Manager | Customer Experience (CX) Expert | Customer Service Expert | Insurance Services | Financial Services | Data Analytics | Project Management | Compliance & Risk | Process Improvement
- Role
- Escalations Manager 2, AVP (Customer Experience (Cx)) at Wells Fargo
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
About Kasandra Snyder
I am a results-driven leader with experience in insurance, financial services, and customer experience (CX) management. Specializing in team building, escalations and issue resolution, compliance, and process improvement. I have a proven track record of optimizing operations, building high-performing teams, and driving business success. My expertise spans coaching and mentoring, project leadership, and data analysis, ensuring business objectives are met while enhancing customer satisfaction. As a dedicated manager, I am highly regarded for my ability to build and develop cross-functional teams, align strategies with business goals, and foster a culture of continuous improvement. Recognized as a decisive leader, I push creative boundaries to solve complex challenges while driving innovation and efficiency. A strong communicator and presenter, I excel at collaborating with diverse personalities and engaging stakeholders at all levels to achieve success. CORE COMPETENCIES Leadership | Team Management | Customer Experience and Resolution | Escalations and Risk Management | Process Improvement | Quality Assurance | Performance Management | Call Center Management | Project Management | Data Analysis and Reporting | Training and Development | Coaching and Mentoring | Community Engagement | Events Logistics | Sales | Marketing
Experience
Escalations Manager 2, AVP (Customer Experience (Cx))
Jul 2021 — Present · West Des Moines, IA, US
Education
Eastern Michigan University
SOCIAL SCIENCES
Santa Fe College
Bachelor of Applied Science (B.A.Sc.)
Skills
- Change Management
- Health Insurance
- Training
- General Insurance
- Microsoft Office
- Sales
- Marketing
- Event Planning
- Customer Service
- Office Administration
- Budgets
- Business Process
- Community Outreach
- Recruiting
- Business Analysis
- Mentoring
- Event Management
- Employee Engagement
- Public Health
- Health
- Strategic Planning
- Insurance
- Data Analysis
- Software Documentation
- Administrative Assistants
- Marketing Communications
- Project Management
- Business Process Improvement
- Healthcare
- Call Centers
- Business Development
- Supervisory Experience
- Office Management
- Team Building
- Accounting
- Human Resources
- Process Improvement
- Property & Casualty Insurance
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