Kasagani Prashanth

SERVING NOTICE PERIOD—SERVICENOW DEVELOPER

Role: Servicenow Developer at Tata Consultancy Services
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Kasagani Prashanth

I’m a ServiceNow Certified Application Developer and System Administrator with over 3 years of hands-on experience designing, developing, and optimizing enterprise workflows on the ServiceNow platform. My core expertise lies in implementing robust ITSM and Customer Service Management (CSM) solutions that improve service delivery, reduce incident resolution times, and enhance user experience.In ITSM, I’ve delivered scalable solutions across Incident, Problem, Change, Request, and Knowledge Management, aligning with ITIL best practices. I’ve also built and customized Service Catalog items with multi-level approvals, notifications, and automation using Flow Designer and Script Includes.On the CSM front, I’ve worked on configuring case management, account and contact models, entitlements, SLAs, and CSM Portals to streamline customer support processes. My experience also includes integrating with third-party systems using REST/SOAP APIs, handling authentication via OAuth2, and ensuring secure and seamless data exchange.

Experience

Servicenow Developer
Tata Consultancy Services
May 2022 — Present · Hyderabad, IN

Education

CMR TECHNICAL CAMPUS
Post Graduate
2017 — 2021

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Kasagani Prashanth

Experience

Servicenow Developer

Education

CMR TECHNICAL CAMPUS

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