Karunya Malini
Customer Support Specialist | NAVEX
- Role
- Customer Support Specialist at NAVEX
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Karunya Malini
Hi, I’m Karunya, a Customer Support Specialist at NAVEX with a strong interest in people…
Experience
Customer Support Specialist
Sep 2024 — Present · Bengaluru, IN
I provide high-quality customer support for NAVEX’s EthicsPoint and PolicyTech solutions, managing calls and emails within SLA targets. My role involves resolving technical troubleshooting and continuously improving processes for better customer and team outcomes.Key Responsibilities & Contributions:Manage customer inquiries and technical issues with accuracy and empathy, ensuring SLA compliance across multiple support channelsHandle and de-escalate complex technical issues, coordinating with cross-functional teams to drive resolutionsTranslate complex product and system information into clear, user-friendly communication for customersSupport internal enablement by helping teammates on products and processesCollaborate with Product and Engineering to relay customer feedback and influence feature designIdentify and suggest improvements to customer experience workflows and internal systemsFrequently assist teammates with process clarifications and customer messaging, building consistency and confidence across the teamTrusted point of contact for peer questions and informal mentoring
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