Karun Sethi
Program Manager @Softchoice
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WORK HISTORY
Program Manager @Softchoice
Vancouver, BC, CA
Spearheading the enhancement of an Audit & Governance Framework, resulting in an increase in operational efficiency and improvement in monthly CX scores, while fostering cross-functional alignment across Business Development, Go-to-Market, and Service Delivery teams.• Leading and standardizing multiple AWS, Azure, Cisco, and Google audit programs, achieving increase in customer referrals and generating high-quality case studies to showcase Managed Services success.• Ensuring 100% compliance and readiness for cloud vendor assessments by managing and optimizing audit documentation, including checklists, continuous improvement logs, and risk registers.• Delivering strategic data insights and KPIs to Executive Leadership, ensuring on-time audit delivery rate, enhancing customer satisfaction and establishing a “customer-first” culture.
EDUCATION
Indian Institute of Technology, Roorkee
Master of Business Administration (MBA)
SKILLS
ABOUT KARUN SETHI
Seasoned Program Manager with over a decade of experience leading complex audit portfolios, with a strong focus on strategic alignment. Skilled in establishing governance frameworks and leading cross-functional teams, with guided E2E project delivery. Proven expertise in digital transformation (cloud services) and passionate about making AI more inclusive and accessible. Post-graduate (MBA) from IIT Roorkee. Love to indulge in photography outside of work.
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