Karun Seth
Senior Manager - Operations & Business Strategy | Proven Leader in Sales, Operations, Program Delivery & People Management | Delivering Scalable Solutions
- Role
- Senior Manager Operations and Business Strategy at CarDekho Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Karun Seth
Operations and Business Strategy leader with 14+ years of experience scaling large…
Experience
Senior Manager Operations and Business Strategy
Sep 2023 — Present · Gurugram, IN
Develop strategic program plans that align with the client’s goals such as scope,key milestones, and success criteria.Manage and coordinate multiple projects and ensure all projects progressaccording to schedule, delivers desired results and meet quality standards.Overview Call Centre operations team with team size of 300+ Agents along with 3 Managers and 7 Assistant Managers.Improve operational management systems, processes and best practices.Examine production data and use them to improve productivity, profitability andcustomer experience.Perform quality controls and monitor production KPIs.Identify risks related to technical feasibility and productivity. Develop mitigationstrategies and conduct regular risk assessments to ensure uninterruptedprogress and compliance.Workflow development, documentation, revamping and visualization for ongoingprocess, pilot and campaign launch.Engage with internal & external stakeholders (Client Partners) and maintaintransparent communication, manage expectations, and ensure cross-functionalcollaboration throughout the program lifecycle.Acting as liaison between client, business team and Call Center team.Onboarding new client and setting up reporting mechanism for operationalactivity visibility to client.Review preparation, setting up stakeholder meetings and assisting in formulatinglong term strategies.Driving team engagement activities and aligning skill upgrade session forIndividual contributors.
Education
Lovely Professional University
Master of Business Administration - MBA, Operations management and Finance
Punjab techical university
BSC. IT, Information Technology
2012 — 2015
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