Karun Saxena
IT Infrastructure | Global NOC | IP/Ethernet Networks | Automation | Vendor & Stakeholder Management
- Role
- Manager Network Services at Colt Technology Services
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Karun Saxena
Accomplished IT Infrastructure Leader with over 20 years of global experience driving…
Experience
Manager Network Services
Nov 2022 — Present · Gurugram, IN
Lead and oversee 24x7 NOC operations, consistently surpassing performance benchmarks and ensuring high network availability.• Design and execute operational strategies to ensure zero-error service delivery and strict SLA compliance.• Manage high-impact incidents and client escalations, maintaining strong relationships with international stakeholders.• Mentor and guide a high-performing team of NOC engineers, fostering a culture of accountability, agility, and continuous improvement.• Oversee IP/Ethernet network assurance operations, including NMS, configuration, and performance monitoring systems.• Drive operational improvement initiatives to enhance SLA adherence, KPI performance, and reduce MTTR.• Implement automation strategies to streamline workflows, reduce manual errors, and improve network reliability.• Lead project planning, change management, and resource mobilization to deliver infrastructure upgrades on time and within scope.• Maintain SIPs and KEDBs to strengthen knowledge management and technical readiness.• Manage third-party and supplier SLAs to ensure consistent service quality and operational alignment.• Promote new service offerings to support revenue growth and expand client portfolios.• Handle major incidents with minimal business impact, ensuring transparent communication and rapid resolution.• Participate in executive-level service reviews, providing insights and accountability on service performance and improvement plans.
Education
NIMS University, Jaipur
Master of Business Administration (MBA), Project Management
2014 — 2016
CR Polytechnic
Diploma in Electronics & Telecommunications, Electronics & Telecommunications
2002 — 2005
Delhi University
Bachelor's degree, Business/Commerce, General
2000 — 2002
Skills
- Service Delivery
- Technical Support
- Wan
- Team Management
- Pri Lines
- Leased Lines
- Routers
- IT Service Management
- Isdn
- Vendor Management
- Itil
- Hardware
- Cisco Routing & Switching
- Cisco Routers
- Ospf
- Cisco Technologies
- Troubleshooting
- Service Line Planning
- Networking
- Cisco Systems Products
- Switches
- Network Administration
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