Karun Goyal
Manager, Network Services and Telecommunications @Toronto District School Board
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WORK HISTORY
Manager, Network Services and Telecommunications @Toronto District School Board
CA
Oversaw two major projects modernizing TDSB’ voice and data networks boardwide: 1.Voice over IP: yearly cost savings of 40% 2.Bell Ethernet Network: 554 sites with minimum 1 Gbps speed; 33% cost savings •Responsible for three teams covering Network and Unified Communication Design & Second Level Operations •Increased First Call Resolution by moving workflows from network second level operations to service desk•Improved access to WiFi systems by leading the team to identify bugs and implement long-term solutions •Cut board-owned mobility costs by 40% by leading efforts to migrate to new cellular carrier and next generation of smartphones•Reorganized the department responsibilities ensuring staff have roles clearly defined
EDUCATION
University of Waterloo
Engineering
SKILLS
ABOUT KARUN GOYAL
Broad telecommunication knowledge with a strong understanding of network infrastructure…
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