Karunesh Bhalla

About Karunesh Bhalla

A leader at the cornerstone of business and technology, I specialize in AI, automation, and digital transformation, ensuring that cutting-edge strategies translate into measurable business outcomes.Recognized for my ability to bridge technological innovation with business objectives, I have helped global enterprises design, implement, and scale AI-driven solutions that enhance customer experience, operational efficiency, and enterprise strategy.Currently, I serve as Head of Conversational AI & Automation at Getronics, where I lead multi-geographic teams of AI consultants, prompt engineers, and conversation designers to drive AI adoption. Partnering with Gartner, I have developed enterprise-wide automation strategies that fuel business growth and digital transformation.Previously, I played a pivotal role at BT Global Services, where I led large-scale transformation programs, AI strategy initiatives, and automation-driven cost optimizations exceeding £8M. I have advised C-level executives and senior stakeholders on leveraging AI, RPA, and advanced analytics to modernize operations and maximize efficiency.With a track record of setting up Business Insights & Analytics capabilities in GCC environments for both BT and Tech Mahindra, I have enabled organizations to harness predictive analytics and data-driven intelligence to power strategic decision-making.My expertise includes: AI & Digital Strategy Consulting – Helping enterprises develop AI-first business models and automation frameworks. Bridging Business & Technology – Driving C-suite advisory, AI transformation, and operating model shifts. Data-Driven Business Insights – Built enterprise analytics capabilities in GCC setups, enabling data-driven decision-making. Enterprise Cost Optimization – Designed AI-powered efficiency programs, unlocking £8M+ in savings. Client-Focused AI Innovation – Helping businesses navigate AI adoption, automation challenges, and digital transformation.What drives me? Technology should serve business outcomes, not the other way around! Automation isn’t just about efficiency—it’s about reimagining how businesses operate. AI should be an enabler, not a replacement. It’s about enhancing human potential. Innovation isn’t always about the newest tech—sometimes, it’s about cutting through the noise! Adapting is the key—business, technology, and people must evolve together.Let’s connect and explore how AI, Automation, and Digital Strategy can drive real-world transformation in an evolving digital economy.

Experience

1. Head of Conversational Ai & Automation

   Getronics

   Oct 2023 — Present · IN

   My role is to bridge the gap between technical and non-technical teams, ensuring that technological advancements enhance our human capabilities rather than diminish them. By integrating insights of value stream mapping, analytical insights and automation fields, I strive to guide companies to make meaningful impacts. Below is a quick glimpse into my current role-Spearheading strategy, implementation, and scaling of Conversational AI solutions, aligning with enterprise digital transformation. Key contributions: AI Strategy & Vendor Selection: Partnered with Gartner to define Conversational AI objectives. Led evaluation and PoC across three vendors, ensuring strategic partner selection. AI Team Development & Capability Building: Established a global AI Prompt Engineering team, upskilling service desk professionals worldwide to drive AI automation and self-service adoption. Customer Experience & VoC Program: Launched and moderated customer roundtables and workshops, translating insights into feature development for Virtual Assistants, enhancing engagement and satisfaction. Product Roadmap & AI Maturity Model: Defined and executed a Conversational AI roadmap, ensuring alignment with business goals while evolving AI maturity to optimize customer experience and automation efficiency.Marketing & Customer Enablement: Partnered with marketing to craft presales and onboarding content, educating customers on Virtual Assistant business value, increasing adoption and ROI. Leadership & Global AI Deployment: Leading a multi-geographic team of Senior AI Consultants, Conversation Designers, and Business Analyst to build, deploy, and support best-in-class Conversational AI solutions for Getronics’ enterprise customers.

Education

• Indian Institute of Management Rohtak

  Executive Programme in Strategic Management, International Business

  2018 — 2018

Skills

• Six Sigma Certified
• Business Process Improvement