Karunashankar Tiwari

Senior Manager TCS

Role: Head of Contact Center Offshore & Program Lead Strategic Initiatives at Tata Consultancy Services
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

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About Karunashankar Tiwari

Over the years I’ve moved from running operations to driving business outcomes — cost…

Experience

Head of Contact Center Offshore & Program Lead Strategic Initiatives
Tata Consultancy Services
Oct 2023 — Present · Mumbai, IN

Education

Saraswati Mandir High School
SSC
1978 — 1990
D. G. Ruparel College, Mumbai
Bachelor of Arts (B.A.), Major in Philosophy
1994 — 1997

Skills

Business Development
Call Centers
Service Delivery Management
Contact Centers
Sla
Customer Retention
Customer Service
Recruiting
Business Process Outsourcing (Bpo)
Customer Relationship Management (Crm)
Process Management
Operations Management
Coaching
Team Management
Performance Management
Crm
Outsourcing
Transition Management
Service Delivery
Management
Behavioral Interviewing
Leadership
Vendor Management
Customer Experience
Training
Customer Satisfaction
Bpo
Telecommunications
Call Center
Process Migration
Mis
Employee Engagement
Workforce Management
Team Leadership

Contact information

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Work email
•••••@tcs.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Karunashankar Tiwari

Experience

Head of Contact Center Offshore & Program Lead Strategic Initiatives

Education

Saraswati Mandir High School

D. G. Ruparel College, Mumbai

Skills

Find verified contacts for anyone on LinkedIn