Karunakar Kavati
Cloud Support Engineer @Infosys
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WORK HISTORY
Cloud Support Engineer @Infosys
Monitored AWS infrastructure (EC2, S3, EMR, VPC) and handled 30+ daily alerts using CloudWatch and Datadog, maintaining 99.9% SLA compliance. Supported Airflow ETL pipelines, monitoring DAG executions and performing data quality checks (nulls, duplicates, schema) within SLA. Troubleshot compute, storage, networking, and application issues, providing detailed analysis and RCA inputs to L2/L3 teams. Executed cloud deployments, patching, and maintenance activities across DEV, QA, and PROD environments with minimal downtime. Managed incidents, service requests, and changes using ServiceNow, ensuring accurate documentation and audit readiness. Created and maintained SOPs and runbooks, improving resolution time and operational efficiency. Worked in 24×7 rotational shifts, supporting global users across multiple time zones.
EDUCATION
Satavahana University, Karimnagar
Master of Computer Applications
Satavahana University, Karimnagar
SRM , MCA
ABOUT KARUNAKAR KAVATI
I am an IT Professional with 3+ years of experience in Cloud Support, Data Engineering Support, and Application Production Operations, currently working as a Senior Systems Associate at Infosys Ltd. Skilled in AWS (S3, Athena, EMR, Aurora, CloudWatch), Apache Airflow, SQL, TIBCO EMS, Kafka, Linux administration, ServiceNow, and Datadog, I specialize in monitoring and troubleshooting large-scale applications and data pipelines by leveraging metrics, traces, and logs to ensure 99.9% uptime and SLA compliance.I have successfully managed multiple support streams (Caspian & Phoenix projects), collaborating with cross-functional teams, L3 engineers, and clients to resolve critical issues, maintain high data quality, and drive smooth business operations. With additional knowledge in Networking fundamentals (routing, switching, hubs, troubleshooting), I bring a well-rounded technical foundation.Recognized for fast learning, adaptability, and commitment to continuous improvement, with hands-on experience in automation, performance monitoring, and data-driven problem-solving. Adept at working in high-pressure environments, delivering results within strict timelines. Passionate about expanding cloud and data engineering expertise and contributing to organizational success. Seeking opportunities in Cloud Engineering, Data Engineering, or Technical Support roles to leverage technical expertise and problem-solving skills.
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