Karuna D.
Emea E-commerce Customer Experience and Seller Governance @TikTok
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WORK HISTORY
Emea E-commerce Customer Experience and Seller Governance @TikTok
London, GB
EDUCATION
INSEAD
Master of Business Administration (MBA), Business Administration and Management, General
University of Mumbai
Batchelor of Arts, English Literature
ABOUT KARUNA D.
eCommerce & Marketplace | Content Commerce | Customer Experience, Trust and Safety | Product Operations Constantly driven by curiosity, I have 15+ years of diverse retail and e-commerce experience from P&L management to governance (Trust & Safety) and customer experience, supporting both B2B and B2C services.I currently lead the Customer Experience and Seller Governance teams for TikTok Shop in EMEA. My teams manage the product roadmap, policy implementation and GTM to ensure a a strong governance framework for sellers (onboarding/lifecycle governance/compliance & funds management) as well as a seamless post checkout (delivery/support/refund) experience for our customers.My track record would show that I thrive in fast paced ambiguous environments building new businesses, products or services from 0-1 or quickly scaling them from 1-10. Testing our product, talking to our customers and translating those insights into first principles are my favourite parts of the job. Outside of work, I hold advisory roles to support early stage start ups with product strategy and am an active mentor who enjoys nurturing the next generation of business leaders.
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