Dinesh Karunakumar
Customer Service Assistant @bp
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WORK HISTORY
Customer Service Assistant @bp
Locksbottom, GB
Managed high-volume, time-critical cases in a regulated, customer-facing environment, maintaining service quality while balancing competing priorities.• Produced performance forecasts and operational insights that identified underperformance and drove a 10% improvement in operational efficiency and cost control.• Coordinated staff allocation and workflows during peak demand periods, preventing bottlenecks and supporting stable service delivery under pressure.• Resolved complex issues through clear communication and stakeholder engagement, minimising escalation rates and improving customer retention.• Contributed to operational planning and prioritisation, ensuring resources were aligned to demand and delivery risks were managed proactively.
EDUCATION
St. Olave's Grammar School
A level
Queen Mary University of London
Bachelor's degree
ABOUT DINESH KARUNAKUMAR
Hi, my name is Dinesh Karunakumar. I’m an aspiring accountant with a strong foundation in financial operations, internal controls, and data-driven decision-making, currently working in fast-paced, stakeholder-heavy environments across consulting and finance.In my current role as an Operations Analyst, I support accurate and reliable financial processes by improving reconciliations, strengthening controls, and building reporting tools that give teams clearer visibility over financial performance. I regularly work with finance managers and cross-functional stakeholders to resolve discrepancies, support month-end reporting, and improve the efficiency and reliability of financial workflows.Previously, I worked in accounting and bookkeeping roles where I managed sales and purchase ledgers, supported reconciliations and VAT reporting, and maintained accurate financial records across multiple clients. These experiences strengthened my attention to detail, problem-solving mindset, and ability to deliver reliable financial information in operational environments.I hold a First Class BSc in Accounting and Finance from Queen Mary University of London and I’m currently part-qualified with ACCA as I continue working towards becoming a fully qualified accountant.I’m now looking to continue building my career in accounting and finance within an environment where I can deepen my expertise in financial reporting, controls, and analysis while contributing to a high-performing finance function.
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