Karuna Yadav
WFM - Sr. Team Lead and Quality Analyst | Global Benefits
- Role
- Wfm - Sr Team Lead at Aon
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Karuna Yadav
Hello! I’m a passionate Workforce Management team lead dedicated to optimizing team performance and delivering exceptional service. With 4+ years of experience in the field, I thrive in dynamic environments, leveraging my adaptability and sharp analytical mindset to confront challenges head-on and develop effective solutions. I specialize in creating strategies that not only streamline operations but also empower my team to shine.As a Team Lead, I thrive on collaboration and innovation. I believe that when people feel supported and inspired, they can achieve amazing things! My role involves conducting quality audits that ensure we meet the highest standards while continuously seeking opportunities for improvement. What I Bring to the Table:• Strategic Workforce Management• Insightful Quality Assurance Auditing• Inspiring Team Leadership• Data-Driven Decision Making• Process Enhancement Optimization• Client Management• Report Generation• Power BI DashboardsI’m all about turning data into actionable insights that drive results. My mission? To cultivate a work environment where productivity flourishes, and every team member feels valued.
Experience
Wfm - Sr Team Lead
Apr 2026 — Present · Gurugram, IN
Education
University of Delhi
Bachelor of Arts - BA, English Language and Literature, General
2018 — 2021
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