Karuna Shah

Client Manager with HSBC Global Banking and Markets

Role
Relationship Service Manager at HSBC
Location
Thane, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Karuna Shah

Experienced Client Manager with a demonstrated history of working in the financial…

Experience

  1. Relationship Service Manager

    HSBC

    Nov 2024 — Present · Mumbai, IN

    Engage existing clients in the collection of detailed client information and supporting documentation required for the completion of the CDD profile at all times in the customer lifecycle, including CDD trigger events and reviews as part of global standards. The role will ensure client expectations are set against defined Service Level Agreements (SLAs) and these SLA’s are visible & managed across all functions. Impact on the Business • Manage existing client CDD process’s to defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager • Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile

Education

  • University of Mumbai

    Bachelor of Commerce (B.Com.)

    1993 — 1998

  • Vidya Mandir High School

    Distinction

    1980 — 1993

Skills

  • Credit
  • Branch Banking
  • Mortgage Lending
  • Business Strategy
  • Cross Selling
  • Financial Services
  • Wealth Management
  • Credit Cards
  • Retail Banking
  • Anti Money Laundering
  • Portfolio Management
  • Loans
  • Relationship Management
  • Mis
  • Investment Banking
  • Kyc
  • Banking
  • Mutual Funds
  • Team Management
  • Management

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Karuna Shah — Relationship Service Manager at HSBC in Thane, MH, IN | Unifers