Karun Krishna
SaaS, Product Support, Customer Engagement and Success, Product Implementation and Adoption Currently at CAI software|| Ex-Khoros || Ex-Kyndryl
- Role
- Customer Support Representative at CAI Software, LLC
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Karun Krishna
ITIL v4 CertifiedCurrently at Khoros, as an Associate Technical Support Engineer, contributed to enhancing customer satisfaction by resolving complex technical issues, maintaining robust documentation, and sharing product best practices. Collaborated with internal teams to provide detailed technical insights for escalated cases, enabling efficient troubleshooting and product improvement. With over 4 years in technical support roles, demonstrated expertise in SaaS platforms and customer engagement, while consistently maintaining SLA and quality standards. Passionate about leveraging technology and soft skills to create seamless customer experiences. Very interested in product implementation and onboarding company products according to customer\'s business needs. Additionally, as a seasoned Variety Entertainer, executed over events, showcasing creativity, adaptability, and commitment to audience engagement across diverse settings, requirements and needs.
Experience
Customer Support Representative
Jan 2026 — Present · Bengaluru, IN
Education
St. Joseph's Indian Composite Pre University College
Pre University , Computer Science
2010 — 2012
Ramaiah College Of Arts, Science and Commerce
Bachelor of Computer Application , Computer Science
2015 — 2018
Kristu Jayanti University
Master of Computer Applications - MCA, Computer Science
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