Karthik Srivatsa

About Karthik Srivatsa

Passionate about data-driven Customer Experience, I focus on translating customer insights into measurable business outcomes within complex contact center environments. In my current Customer Success role for Webex Contact Center, I drive in-life value realization by leveraging product usage analytics and NPS sentiment to accelerate time-to-value, increase adoption of AI capabilities, strengthen customer engagement, and reduce churn risk. With over a decade of experience spanning CX strategy, analytics, and journey optimization — including consulting across insurance, airlines, and FMCG — I bring a strong ability to bridge customer needs, data insights, and product value to support long-term retention and growth.

Experience

1. Customer Success Manager

   Cisco

   Jun 2025 — Present · Bengaluru, IN

   Transitioned into an in-life customer success role for Webex Contact Center, enhancing customer engagement. • Accelerated time to value for customers by leveraging usage data and NPS sentiment. • Driving higher adoption of AI features through targeted digital campaigns, reducing churn and increasing renewals.

Education

• Visvesvaraya Technological University

  B.E, Computer Science

  2004 — 2008

• SJCE

  Bachelor of Engineering (B.E.), Computer Science

  2004 — 2008

• Vijaya High School

  10th Grade

  2000 — 2002

• SIMC - Pune, Symbiosis Int'l University

  MBA, Public Relations

  2011 — 2013

• University

  B.E, Computer Science

  2004 — 2008

Skills

• Analytics
• Public Relations
• Leadership
• Media Planning
• Corporate Communications
• Digital Media
• Marketing Communications
• Content Development
• Market Research
• New Media
• Marketing Research
• Management
• Digital Marketing
• Content Writing
• Social Media Measurement
• Blogging