Kartik Maurya
Strategic Account Lead | BFSI Enterprise Accounts | Managing ₹20 Cr+ Portfolio | ICICI, Bajaj & More | SaaS & Fintech Growth
- Role
- Strategic Account Lead at Melento
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kartik Maurya
With 9+ years of experience, I specialize in driving customer success, strategic partnerships, and revenue growth for leading SaaS and enterprise solutions. My expertise spans across BFSI, Retail, and Hospitality, where I have successfully built and nurtured long-term client relationships, ensuring seamless onboarding, high retention, and exceptional customer satisfaction.In my current role, I spearhead customer success initiatives at a top SaaS provider in the BFSI sector, where I have played a crucial role in optimizing client onboarding, enhancing adoption rates, and driving revenue through upselling and cross-selling strategies. By collaborating with C-level executives and cross-functional teams, I ensure that customers derive maximum value from our solutions, translating into long-term business growth. Key Strengths: Customer Retention & Engagement | Account Management | SaaS & Digital Solutions B2B/B2C Consultative Sales | C-Level Stakeholder Management | Cross-Functional Collaboration Data-Driven Insights | Compliance & Governance | Customer Journey Optimization Strategic Upselling & Cross-Selling | Driving Revenue Growth Achievements: Transformed customer onboarding, boosting adoption rates by 50% faster than before Achieved 97%+ SLA adherence, exceeding customer expectations in service response Recognized as Employee of the Quarter for driving customer satisfaction and retentionBeyond my professional expertise, I am deeply passionate about building meaningful customer relationships and leveraging data-driven strategies to enhance business outcomes. I thrive in fast-paced, high-growth environments and always strive to be at the forefront of innovation in customer success. Let’s connect and explore how we can collaborate to create customer-centric success stories!
Experience
Strategic Account Lead
Apr 2025 — Present
Solely responsible for managing and growing the entire Bajaj account with a business target of ₹10 crore.Serve as the single point of contact for all Bajaj-related communications and requirements.Develop and execute strategic account plans to achieve revenue and growth objectives.Proactively identify and pursue new business opportunities within the Bajaj account.Accountable for achieving all key performance metrics and reporting progress to leadership.Build and nurture long-term relationships with key stakeholders at Bajaj.
Education
Welingkar Institute of Management
Master of Business Administration - MBA, E-business
St. Andrew's College of Arts, Science and Commerce
Bachelor of Science (B.Sc.), Hospitality Administration/Management
2012 — 2015
Skills
- Leadership
- Sales Management
- Merchandising
- Microsoft Office
- English
- Team Leadership
- Event Planning
- Hotel Management
- Hospitality
- Direct Sales
- Professional Services
- Hotels
- Front Office
- Budgets
- Training
- Marketing Strategy
- Marketing Communications
- Event Management
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