Kartikaya Kashyap
Associate Product Manager @Sprinklr
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WORK HISTORY
Associate Product Manager @Sprinklr
Gurugram, IN
Owned product releases with 95%+ delivery rate of committed enhancements in every quarterly release & 87%+ customer retentionCreated Product Roadmaps, planned sprints and ensured quality delivery of new capabilitiesDrove $2.5M+ in revenue by leading the UI/UX transformation of the Social Media Management platform across 8 major enterprise clients.Rolled out 20+ enhancements, including Delegate Management, Content Subscription & Admin Console, increasing platform stickiness and feature adoption by nearly 30%.Served as client-facing PoC for 5+ high-risk escalations, directly mitigating $3M+ potential attrition and ensuring customer success across strategic accounts.Integrated AI-based sentiment analysis and workflow automation across customer portfolios, cutting support tickets by around 30% and boosting CSAT/NPS by more than 24%.
EDUCATION
Indian Institute of Technology (Indian School of Mines), Dhanbad
Bachelor of Technology - BTech
Teresa International Academy
XII
ABOUT KARTIKAYA KASHYAP
I’m currently an Associate Product Manager at Sprinklr, where I work at the intersection…
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