Kartik Tandel
- Role
- Technical Support Specialist at AT&T
- Location
- Torrance, CA, US
- LinkedIn followers
- 500 followers
About Kartik Tandel
Senior Network & Network Security Engineer with 8+ years of hands-on experience…
Experience
Technical Support Specialist
Oct 2024 — Present
Designed, documented, implemented, and tested systems and network infrastructure supporting 500+ end users to ensure seamless integration and alignment with business objectives.• Served as subject-matter expert for Mac OS, Windows, and 25+ enterprise applications including Microsoft Office Suite, Adobe Creative Cloud, and Google Workspace across the organization.• Managed user administration, group policies, and security permissions for 500+ accounts within Active Directory and Azure environments to enforce security standards and operational efficiency.• Resolved an average of 140+ support tickets monthly through ITSM ticketing system, maintaining 95% customer satisfaction rating and 4-hour average response time.•Delivered advanced remote desktop support via Zendesk and other remote access tools, resolving 85% of complex technical issues on first contact for 300+ distributed workforce users.•Maintained comprehensive documentation of 1,600+ technical issues annually, resolutions, and standard operating procedures; generated monthly performance reports and support metrics to drive 20% improvement in resolution times.
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