Kartik Singla
Senior Manager @Delhivery
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WORK HISTORY
Senior Manager @Delhivery
Gurugram, IN
Working for Delhivery Direct National Courier product strategy, identifying new revenue streams to promote product, acquire new customers, increase revenue and improve customer experience in bookings and after-sales service- Help increase monthly shipment volume by 7% growth and monthly revenue by 10% growth over 6 months, by implementing strategic plans and introducing business SOPs- Streamlining operations by identifying and analyzing under-performing business metrics to meet performance targets, currently improved monthly SLA performance from 78% to 81% and reduced monthly cancellations from 15% to 13%- Ensuring seamless business continuity by resolving ad-hoc escalations, coordinating with Operations, Tech and Marketing
ABOUT KARTIK SINGLA
I am a proactive and achievement-oriented professional offering over 5 years of…
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