Kartik Sharma

Analyst Amo @CyberTech Systems and Software, Inc

US

Provided exceptional customer service through multiple channels, including phone, email, and live chat, addressing a wide range of inquiries and concerns.2. Actively listened to customers’ needs, offering personalized solutions to resolve issues efficiently and effectively.3. Collaborated with internal teams to ensure customer satisfaction and streamline processes.4. Tracked customer interactions and feedback to inform improvements in services and processes.5. Demonstrated the ability to work under pressure, meeting or exceeding performance metrics and customer satisfaction goals.6. Worked on Jira tool for maintaining customer records.Key Achievements:1. Maintained a 95% customer satisfaction rating over the past 12 months.2. Trained and mentored new team members, improving team performance by 15%.3. Managed customer escalations and resolved conflicts in a timely, professional manner.

Delhi School Of Professional Studies and Research

Bachelor of Business Administration - BBA

INSTITUTO CERVANTES- NEW DELHI

Diploma of Education

Rukmani Devi Jaipuria Public School - India

Senior Secondary