Kartik Sharma
Customer Success - IT | Telecom | SaaS | Implementation | Onboarding | Collaboration | Customer Journey Mapping | Product adoption | Retention; Ex-Airbnb; Ex-American Express
- Role
- Customer Success Manager at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Kartik Sharma
I’m a Customer Success professional with over 13 years of experience across SaaS, IT services, and digital platforms. Currently at HCLTech, I support enterprise clients globally across APAC, the US, and the UK while mentoring a customer success and operations team. My focus has been on improving product adoption, reducing churn, and driving revenue expansion through strategic engagement models like QBRs and customer success planning.
Experience
Customer Success Manager
Dec 2023 — Present · IN
Education
Institute of Advanced Studies in Education
Bachelor of Commerce - BCom, Business/Commerce, General
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