Kartik Sharma
Customer Service Representative @Walmart
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WORK HISTORY
Customer Service Representative @Walmart
Kamloops, BC, CA
Resolved customer complaints by providing tailored solutions, ensuring compliance, and enhancing satisfaction and loyalty to approximately 150-200 customers daily. Managed teamwork by delegating tasks based on strengths, improving efficiency and timely completion. Informed customers about promotions and discounts, increasing engagement and sales. Upsold Walmart Rewards Mastercard through strong product knowledge, boosting sales and satisfaction. Trained new hires in software and store policies, ensuring smooth onboarding and efficiency. Secured 3rd position in selling Walmart Rewards Mastercard’s by effectively communicating benefits, addressing customer concerns, and utilizing persuasive sales techniques to drive sign-ups and engagement.
EDUCATION
Thompson Rivers University
Post baccalaureate
Guru Gobind Singh Indraprastha University
Bachelor of Commerce - BCom(H)
ABOUT KARTIK SHARMA
I am a finance enthusiast currently pursuing a Post-Baccalaureate Diploma in Finance at Thompson Rivers University, with a keen interest in investment analysis and financial planning. My academic journey, combined with hands-on experience in customer service roles at Walmart and Dairy Queen, has equipped me with strong analytical, problem-solving, and interpersonal skills. Beyond academics, I have completed the Fidelity International Investment Management job simulation and the Investment Fundamentals course from the International Business Management Institute, enhancing my understanding of financial markets and investment strategies. To complement my financial expertise, I am also developing my data analytics proficiency with tools such as Power BI, SQL, and Excel, aiming to merge data-driven insights with financial decision-making. Passionate about giving back to the community, I have actively participated in and organized initiatives like blood donation, food and clothing drives, and cancer awareness campaigns. I am driven by a strong desire to grow in the finance industry and contribute to impactful projects that create value. Let’s connect and explore opportunities to collaborate!
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