Kartik Pathak
Sr. Manager - Support Renewal Sales(JAPAC) at Oracle| Sales & Buisness Development | Customer Retention | SR Management | Renewals | Public Sector - ANZ
- Role
- Manager (M2) -apac Support Renewals Sales at Oracle
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Kartik Pathak
Sales and Business Development Professional with more than 18 years of extensive experience in Sales and services. Customer-oriented approach and target focused with a high degree of perseverance reflected in understanding customer needs and providing recommendations.Effective multitasking capability with a positive attitude in taking up challenges and delivering exemplary results under conditions of pressure.Adapt in interpersonal skills in influencing customers with persuasive communication with the intent of converting queries to sales.Possesses leadership skills and exudes enthusiasm and confidence in coaching and managing teams.
Experience
Manager (M2) -apac Support Renewals Sales
Jun 2022 — Present · IN
Partner Management - Their onboarding to handle the renewals, along with managing their KPIs like on-time renewals, activation of agreements to do business, etc. Account Management - JAPAC support renewals - English speaking countriesTeam Management (Effectively handles a team of 14 support renewal advisors) SR Management-Specialisation Model [Renewal Admin, Data Management, Billing and Booking, Customer Outreach and Cancellation Avoidance]On-Time Quoting/RenewalsAuto-renewals/Store AcceptanceOn-Prem Renewals Migration (on-prem to on-prem and on-prem to cloud) License and Hardware assignmentCMRB (Credit Memo & Rebill) Customer RetentionManaging service-level agreements (SLAs), such as SR closure, On-line renewals, Auto-renewals rate, on-time quoting, TRT, QualityVendor management/operations managementSpecialisation in handling Public sector ( Keyrole in knowing and supporting ANZ government, and ASEAN and India market)
Education
Sikkim Manipal University - Distance Education
BSc - Bachelor of Science, Information Technology
2004 — 2008
Sikkim Manipal Institute of Technology distance learning
Master of Business Administration - MBA, Operations Management and Supervision
Sikkim Manipal University - Distance Education
MBA - Master of Business Administration, Operations Management and Supervision
2010 — 2012
Skills
- Sales Operations
- Customer Service
- Customer Satisfaction
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