Kartik Longadge
Customer Technical Support Engineer @ MasterSoft | Technical Support, Client Solutions
- Role
- Customer Technical Support Engineer at MasterSoft
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Kartik Longadge
As a Customer Technical Support Engineer at MasterSoft ERP Solutions, I specialize in providing end-to-end technical support for the Educational ERP platform. I help institutions streamline academic and administrative operations through efficient issue resolution, SQL-based data analysis, and user guidance. With a focus on accuracy and client satisfaction, I ensure smooth ERP performance and contribute to continuous system improvement.Currently, I am looking for an opportunity to grow my career as an SQL Developer, where I can apply my technical skills and database expertise to build efficient and scalable data solutions.
Experience
Customer Technical Support Engineer
Jan 2024 — Present · Nagpur, IN
MasterSoft ERP SolutionsAs a Customer Technical Support Engineer at MasterSoft ERP Solutions, I provide end-to-end technical support and solutions for clients using the Educational ERP system. This platform is designed to manage daily student-related transactions, admissions, and other academic and administrative activities for educational institutions.Key Responsibilities:1.Provide timely resolution and technical assistance to clients facing issues in ERP modules related to admissions, student records, and academic processes.2.Analyze, troubleshoot, and resolve user-reported problems by identifying root causes and suggesting effective solutions.3.Utilize SQL database access to query, analyze, and validate student and institutional data for accurate issue resolution.4.Collaborate with cross-functional teams (development, QA, and product teams) to ensure smooth implementation and support.5.Deliver guidance, training, and demonstrations to end-users for effective ERP usage.6.Document common issues and solutions to build a knowledge base for internal and client use.Key Achievements:1.Resolved client technical issues with a high first-response accuracy, ensuring minimal downtime.2.Streamlined support workflows that improved ticket resolution time and enhanced client satisfaction.3.Assisted in optimizing ERP usage for academic institutions by providing actionable insights and SQL-based data solutions.
Education
Anjuman College of Engineering, Sadar
Computer science engineering, 4 th Year
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