Kartik Jaggi

About Kartik Jaggi

As a Sr. Manager of Data Center Operations at Apple, I provide leadership and oversight…

Experience

1. Sr Manager, Data Center Operations

   Apple

   Aug 2011 — Present

   Kartik provides leadership to the Apple Data Centers 24X7 operations and oversight to the monitoring and hands on support of Apple\'s mission critical environments globally. • Continuous Monitoring of Apple Data Center Infrastructure via Multiple NOC’s. • Rapid resolution of Incidents via extensive use of automation and run books. • Produce and review Metrics to improve quality of service • Continuous Process Improvements • Support the largest instance of SAP in the world • Monitoring of over 12 million batch jobs a day • Management of the largest storage backup in the world (Disk & Tape) • Plan large scale deployments of hardware • Plan projects, training, objectives, timelines, deliverables and milestones for the NOC • Manage hardware break fix at over 80 sites globally • Drive engagement with various Apple Engineering teams • Hands on Technical Leadership • Establish, meet and exceed Service Levels with multiple clients within Apple

Skills

• Security
• Program Management
• Saas
• Technical Support
• Disaster Recovery
• Service Operations
• Business Intelligence
• Pmp
• Strategy
• Pmo
• Operations Management
• System Deployment
• Software Development
• Requirements Analysis
• Databases
• Itil
• Incident Management
• Pre-Sales
• Change Management
• Six Sigma
• Servers
• Information Technology
• Release Management
• Cross-Functional Team Leadership
• Business Process
• Data Center
• Service Management
• Solution Architecture
• Project Portfolio Management
• IT Management
• Cisco Technologies
• Nonprofits
• Process Improvement
• Enterprise Software
• Professional Services
• Integration
• Infrastructure
• IT Strategy
• Outsourcing
• Service Delivery