Kartik Jadhao
Application Support Analyst | System Adminstaration | IT Infrastructure support | Incident Management
- Role
- Application Support Analyst at Wipro
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Kartik Jadhao
I’m a Cloud Support Engineer with around 1.8 years of experience working in…
Experience
Application Support Analyst
May 2024 — Present · Pune, IN
Managed incident lifecycle in ServiceNow triage, escalation, SLA tracking, and resolution reducing MTTR and ensuring SLA compliance.• Performed server onboarding and decommissioning in Checkmk, improving infrastructure visibility and proactive monitoring.• Configured monitoring thresholds, IP changes, and alert tuning in Checkmk, reducing false positives and enhancing operational efficiency.• Executed SSL/TLS certificate renewals and upgrades on Linux servers, ensuring security compliance and preventing downtime.• Monitored infrastructure uptime and performance using Checkmk, Grafana, and SolarWinds Pingdom to proactively detect issues.• Handled Opsgenie alerts during on-call support, performed RCA, and coordinated cross-functional teams for faster resolution.• Administered Opsgenie by onboarding users, setting up new teams, assigning on-call numbers, and configuring schedules/notifications.• Supported Windows Server administration, including Active Directory, Group Policies, and RDP troubleshooting.• Collaborated with cross-functional teams to implement monitoring improvements, optimize alerting, and reduce recurring incidents.• Created technical documentation including RCA reports, runbooks, and knowledge base articles to support faster incident response.
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor's of computer applications
2019 — 2021
G H Raisoni Institute of Engineering and Technology (GHRIETN) ,Nagpur
Masters of computer applications
2021 — 2023
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